Help & Support
FAQ
How much does delivery cost at Curaprox?
Learn moreDelivery is free on all orders, with no minimum order value. Orders within the United Arab Emirates are delivered within 1 working day.
What payment methods do you offer?
Learn moreYou can choose from the following payment methods: Visa, Mastercard, Maestro, Apple Pay, Google Pay and Shop Pay.
When will my order be shipped?
Learn moreYou can check your order status at any time in your customer account. Once your order leaves our warehouse, you'll automatically receive a shipping confirmation with a tracking number by email. Orders placed on a working day before 1:00 pm are usually shipped the same day and delivered within 1 working day.
Need help? Contact us via the contact form.
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At checkout you'll find the "Discount code" field. Enter your code and confirm with "Apply": the discount is deducted from your order total immediately. In some cases the field is also available in the cart; by default one code can be redeemed per order.
Which countries does Curaprox ship to?
Learn moreThe Curaprox UAE shop ships to addresses within the United Arab Emirates.
Who should I contact if I have questions about my order?
Learn moreYou can reach our customer service team via our contact form or by phone on +971 55 884 7504.
Will I receive confirmation that my order has been received?
Learn moreYes, you will receive an automatic confirmation email shortly after you have completed your order.
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You can cancel or request changes to existing orders using the contact form. If it is technically possible and the order has not yet been processed for shipping, we will be happy to act on your request.
Why has my order not arrived yet?
Learn moreThere are a few things worth checking:
- Did you enter the correct email address?
- Has payment already been made?
- Are all of the products you ordered in stock?
If you still need help, contact us via the contact form or on +971 55 884 7504.
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You will receive an automatic confirmation by email as soon as your order has been shipped. The email will include a tracking number, which you can use to track the status of your delivery.
What should I do if I receive the wrong product?
Learn morePlease let us know using the contact form. To ensure we can resolve the issue as quickly as possible, please send us your delivery note number and specify the incorrect product.
What should I do if my items have been damaged during delivery?
Learn morePlease get in touch with us using the contact form within five days of receiving the product and provide:
- Your order number
- Description of the damage
- Photos of the damage and the packaging
What kind of warranties do you offer and what do they mean?
Learn moreWe provide a two-year warranty on our Curaprox sonic toothbrushes. In case of a defect, please contact us via our contact form and we'll be happy to help.
My product is faulty – what should I do?
Learn morePlease inform us of the faulty product as soon as possible using the contact form or by phone (+971 55 884 7504). We will then look into whether we can replace it and tell you what to do next.
How do I return or exchange an item?
Learn moreYou can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received. Write to us using the contact form or call us on +971 55 884 7504. We will then look into whether we can replace it and tell you what to do next.
How long do I have to return an item after it has arrived?
Learn moreYou can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.
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We generally accept returns of any items that are still in their packaging. Unfortunately we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc. Write to us using the contact form or call us on +971 55 884 7504. We will then check whether the item(s) can be returned and inform you of the next steps to take.
Money-back guarantee for Curaprox sonic toothbrushes
Learn moreDoes our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back. Write to us using the contact form or call us on +971 55 884 7504. We will then inform you of the next steps to take.
How do I return a faulty Hydrosonic toothbrush?
Learn moreYou can get in touch with our customer service team via our contact form or by phone on +971 55 884 7504. If you are unable to resolve the fault with the help of our customer service team, we will send you a pre-paid return label. You can then return the Hydrosonic toothbrush free of charge with a description of the fault.
When can I claim on the warranty?
Learn moreWarranty claims can be made in accordance with the legal regulations. In the case of Curaprox Hydrosonic toothbrushes, you have the right to the rectification of any faults that occur during the statutory warranty period of two years after delivery. The warranty does not cover damage and faults that occur as a result of incorrect use, handling or storage, incorrect or negligent care and maintenance, over-use or improper repair by a non-authorised service provider.
How do I claim on the warranty?
Learn moreYou can contact us via the contact form or by phone (+971 55 884 7504).
I have received the wrong order. What shall I do?
Learn moreYou can contact us via the contact form or by phone (+971 55 884 7504).
How do I sign in to my customer account?
Learn moreYou no longer need a password to sign in. Simply enter your email address on the sign-in page — you'll immediately receive a one-time verification code by email. Enter that code to sign in. The code is only valid for a short time. If no email arrives, please check your spam folder or request a new code.
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Your Curaprox account no longer uses a password. You simply sign in with your email address and a one-time verification code. See 'How do I sign in to my customer account?' for instructions.
The advantages of setting up a customer account.
Learn moreIn your customer account you can view your past orders and their status, reorder items and store delivery and billing addresses. Signing in is convenient and secure via an email code — no password needed.
How do I delete my customer account?
Learn moreWe're happy to delete your customer account on request. Please contact us via our contact form. If you have already placed an order, we are legally required to retain certain data for the statutory retention period.
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If you had an account with us before we switched to our new shop system, some older orders may not appear automatically under 'Orders' in your new account. If an order is missing, please contact us via our contact form and we'll be happy to help.
What does the Curaprox newsletter contain?
Learn moreSubscribe to the Curaprox newsletter to receive the latest updates on the topic of oral care. Curaprox provides information on oral hygiene and exciting new products. For those who love a bargain, we also keep you informed of our best offers and discounts on a regular basis.
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By signing up to the Curaprox newsletter, you can stay up to date on the latest competitions, discounts and special offers from Curaprox. When you sign up, you will get access to exclusive vouchers that are only available to our newsletter subscribers.
How often will I receive the Curaprox newsletter?
Learn moreYou will receive information and exciting offers once or twice a month. We will also inform you of exclusive special offers and discounts as and when they arise.
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To enjoy the benefits of the Curaprox newsletter, all you need to do is enter your email address in the newsletter field at the bottom of any page. You will then receive a confirmation email with a link to complete the registration.
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You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email. Your unsubscription takes effect immediately.
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