Customer account

How do I sign in to my customer account?

You no longer need a password to sign in. Simply enter your email address on the sign-in page — you'll immediately receive a one-time verification code by email. Enter that code to sign in. The code is only valid for a short time. If no email arrives, please check your spam folder or request a new code.

I have forgotten my password.

Your Curaprox account no longer uses a password. You simply sign in with your email address and a one-time verification code. See 'How do I sign in to my customer account?' for instructions.

The advantages of setting up a customer account.

In your customer account you can view your past orders and their status, reorder items and store delivery and billing addresses. Signing in is convenient and secure via an email code — no password needed.

How do I delete my customer account?

We're happy to delete your customer account on request. Please contact us via our contact form. If you have already placed an order, we are legally required to retain certain data for the statutory retention period.

Where are my past orders?

You can find your orders in your customer account.

If you had an account with us before we switched to our new shop system (August 2026), some older orders may not appear automatically under 'Orders' in your new account. If an order is missing, please contact us via our contact form and we'll be happy to help.